FAQ
Do I need a new account?
No. HOMEWORK runs on your OFFLINE Pilates account, the same login you use to book studio sessions. If you're a studio client, you already have everything you need. If you're new, your account is created when you subscribe.
How do I get access?
Subscribe on the pricing page. Once your membership is active, log in here with your OFFLINE credentials and the library is open. Practice on your laptop, tablet, or phone.
I can log in but the videos are locked.
Access requires an active HOMEWORK membership. Log in, then check My Account to confirm your membership shows as active. If you subscribed moments ago, give it a minute and refresh. Still locked? Text or email the studio and we'll fix it fast.
The video looks soft. How do I fix it?
Videos start at a lower resolution to load quickly. Tap the settings icon in the video player and select 1080p for full quality.
Can I watch on my TV?
Yes. The library supports casting to Apple TV and Chromecast. Start the video on your phone or laptop, tap the cast icon, and select your TV. A bigger screen makes it easier to check your form against the work.
How do I check or cancel my membership?
Both live in My Account. You can view your membership status and renewal date there, and cancel anytime. Cancellation stops future renewals; your access runs through the end of your current paid period.
Something else?
Email the studio and we'll sort it out.